Frequently Asked Questions
What area do you service?
Our general service area is within a 20 mile radius from Carmel by the Sea. Is your event or photo shoot outside of the area? No problem! Custom delivery quotes available upon request.
Do you offer delivery?
Absolutely, convenience is our priority! Delivery from Kiss me in Carmel provides a seamless and stress free process from pick up to drop off. Simply place your order and we'll do the rest! We provide a custom delivery quote based upon the size of the order, complexity, and distance to your location. The Delivery Fee includes hand delivery, set-up in the location of your choice and return pick-up when your event has wrapped up.
When will I receive my rental?
All rentals are based on a 24-hour time block. We offer round-trip delivery Monday-Sunday. We also understand that not every event is the same. We will do our best to work with you and arrange a convenient time to accommodate your specific needs if it doesn't fall within our normal delivery hours.
Oh no! I broke it!
Hey, accidents happen. However, all rental items are your responsibility from the time of delivery/will-call to pick-up/drop-off the next day. Upon delivery, our staff will do a walk through of all rented pieces. If items show damage or an order item is missing, our staff must be notified on site, prior to their departure or the items are considered received and in good condition. Most of our pieces are one-of-a-kind, so we ask that you ensure they are cared for at all times and protected from the elements. We do charge for damaged, stained or missing items. Fees for broken or unreturned items will be assessed on a case-by-case basis and are charged to the credit card on file. While we will always strive to clean/fix damaged items, unsalvageable items that need to be removed from inventory will be assessed at 4 times their rental rate to cover replacement cost.
What is your policy for booking and payment?
A 50% non-refundable retainer fee (deposit) is due along with a signed agreement in order to hold any pieces. The remaining balance is due 30 days prior to your event date. On short notice orders (less than 30 days), full payment is due upfront.
How can I check pricing and availability?
From the rental inventory page, you can see the daily rental rate listed. Simply add the items your interested in to a Wishlist and sent it our way! We'll get back to you within 48 hours with availability and a customized quote.
Do you have a minimum order amount?
Yes, we have a $500 base order minimum (excluding taxes + fees) for delivery in the Monterey Peninsula area. For warehouse Will-Call orders we have a $250 minimum (before taxes + fees). If booking outside of our 20 mile radius, your rental order must total a minimum of $1,000 before taxes, delivery and service fees.
Can I change my order once I've signed the rental agreement?
Sure! You can always add pieces to your reservation as long as they are still available. (And our inventory is ever-expanding!) If you have a change of heart and decide on a different piece all together, please note your substitutions must be of equal or greater value to those items already in your contract. No substitutions shall be granted within 30 days of service.
What happens if I need to cancel my reservation?
Things happen, plans change, we get it! When you reserve one of our pieces, we take it off the shelf and put it aside for you and only you. As a result, once a payment has been submitted it is non-refundable. However, we would be happy to give you a credit towards a future rental (within one calendar year of cancellation) if circumstances change causing you to cancel. Credits for cancellations within 30 days of service are not granted.
Do you offer the option to reserve your inventory long term?
But of course! Not only is this an option, but we'll give you a discount! Looking to create a fun window display? Putting together a set design for film or theatre? We've got you covered! Contact us for discounted rates and to see if your desired pieces are available for a weekly rental rate.
What is your pricing?
There are three main factors that make up our pricing:
Rental Rates
Protection Fee
Installation & Retrieval Services
Here’s how each of these are broken down…if you already have a date and a venue, let us put together a custom proposal for you! Just email us with your request or submit your wish list!! Don’t see something in our inventory – no worries! Send us your inspiration photos or your Pinterest board and we’ll let you know if we have something in inventory that is not yet online (we shop faster than we can photograph!)
RENTAL RATES
Since our inventory is filled with unique items, formerly loved pieces & custom creations our pricing varies by piece, and are available as shown for a daily rental fee as posted in our rental inventory. Please note: Delivery orders are subject to a $500 minimum rental order. Will Call orders are subject to a $250 minimum rental order, however, not all of our items are available for Will Call. Each item has a designation under the DESCRIPTION as to whether or not it is available for Will Call.
PROTECTION FEE
We know that our items sometimes get a little too much love, so a mandatory non-refundable 10% protection fee on the rental rates of your items is added to every order. This fee covers normal wear & tear on our pieces, but does not cover gross negligence – our pieces left out in the elements, children playing with markers, etc.
INSTALLATION & RETRIEVAL SERVICES
Our Installation & Retrieval Services are so much more than just delivering and picking up. We strive to make your experience as seamless as possible and also know that each client’s setup needs are different. Rates are calculated based upon location, order size, items selected and how particular you need us to be with the timing of our arrival. Services include:
Transport of your Kiss Me in Carmel rentals to your event location,
Unpacking & placing your rental Items according to the pre-planned styling & layout of your event
Retrieval & removal of all Kiss Me in Carmel vintage rentals